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IDProjectCategoryView StatusDate SubmittedLast Update
0001272T99X171.00 SKB EagleVOCpublic2021-06-09 13:512021-09-30 10:33
Reporter(ALTech) Younkwang Jung Assigned To(SW) Brent ChoiDue Date
PriorityurgentSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001272: [UHD4][VoC] No input signal issue since upgrade to UI524(17.524.7)
DescriptionHi Kerwin

No input signal VoC is increasing. I got 7 VoC logs today.

jira link is below
https://jira.skbroadband.com/browse/BTVV-2792

Please analyze the logs and comment on each MAC if there is a clue about no input signal.

Thanks
YK.Jung
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Users monitoring this issue

User List (ALTech) SY Yoon , (SW) Brent Choi , (SW) Jerry Lin

Activities

(ALTech) Younkwang Jung

2021-06-09 13:51

developer  

_20210609_28_cd_c4_f9_4b_c5.zip (757,635 bytes)
_20210609_28_cd_c4_f8_c2_5f.zip (746,078 bytes)
_20210609_28_cd_c4_f9_7e_73.zip (709,932 bytes)
_20210609_28_cd_c4_f8_e9_b7.zip (704,107 bytes)
_20210609_28_cd_c4_f9_34_9f.zip (681,551 bytes)
_20210609_28_cd_c4_f8_a9_bb.zip (662,523 bytes)
_20210609_28_cd_c4_f8_69_b7.zip (649,892 bytes)

(SW) Kerwin Chen

2021-06-09 17:04

developer   ~0007417

Hi Brent,

Please help to collect our review results and provide to Mr. YK Jung.
Thanks !

(SW) Jim Chen

2021-06-11 15:19

developer   ~0007444

Last edited: 2021-06-14 13:34

 from log of 34:9F,
we found some similiar log that it could be improved by commit from smart3.
so I applied it.

messageImage_1623395117919.jpg (132,295 bytes)   
messageImage_1623395117919.jpg (132,295 bytes)   

(ALTech) Younkwang Jung

2021-06-14 11:06

developer   ~0007453

Hi Jim Chen

Could you tell me more specifically which "similiar log" it is?

(SW) Jim Chen

2021-06-14 13:47

developer   ~0007454

Last edited: 2021-06-14 13:53

 Hi Mr. Younkwang,

Sorry for typo, it is 34:9F log. the similiar part is the in the rectangle below

(SW) Jim Chen

2021-06-14 15:20

developer   ~0007455

Hi Mr. Younkwang,

I guess hdmitx_cedst is like an error counter and keep increasing when doing "switchName"

It seems to had similiar log happen , on smart3.
In our recall the issue is HDMI blinking.
And it was fixed by one of the patch in BTFAML-554 (changing color depth from 12-bit to 8-bit.)

But I check BTFAML-554,
It fix no signal issue on OLED55E6K TV

(SW) Jim Chen

2021-06-17 14:25

developer   ~0007485

reply for Jira BTVV-2792

hdmitx_cedst is like an error indicator counter.
it's a message when something is wrong.
It's not a root cause of an issue.

Issue History

Date Modified Username Field Change
2021-06-09 13:51 (ALTech) Younkwang Jung New Issue
2021-06-09 13:51 (ALTech) Younkwang Jung Status new => assigned
2021-06-09 13:51 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f9_4b_c5.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f8_c2_5f.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f9_7e_73.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f8_e9_b7.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f9_34_9f.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f8_a9_bb.zip
2021-06-09 13:51 (ALTech) Younkwang Jung File Added: _20210609_28_cd_c4_f8_69_b7.zip
2021-06-09 13:53 (ALTech) Younkwang Jung Issue Monitored: (SW) Brent Choi
2021-06-09 13:53 (ALTech) Younkwang Jung Issue Monitored: (SW) Jerry Lin
2021-06-09 13:53 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2021-06-09 17:03 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Brent Choi
2021-06-09 17:04 (SW) Kerwin Chen Note Added: 0007417
2021-06-11 15:19 (SW) Jim Chen File Added: messageImage_1623395117919.jpg
2021-06-11 15:19 (SW) Jim Chen Note Added: 0007444
2021-06-14 11:06 (ALTech) Younkwang Jung Note Added: 0007453
2021-06-14 12:10 (ALTech) Younkwang Jung Priority high => urgent
2021-06-14 12:10 (ALTech) Younkwang Jung Description Updated View Revisions
2021-06-14 13:34 (SW) Jim Chen Note Edited: 0007444
2021-06-14 13:47 (SW) Jim Chen File Added: WeChat Screenshot_20210614134655.png
2021-06-14 13:47 (SW) Jim Chen Note Added: 0007454
2021-06-14 13:53 (SW) Jim Chen Note Edited: 0007454
2021-06-14 15:20 (SW) Jim Chen File Added: WeChat Screenshot_20210614145332.png
2021-06-14 15:20 (SW) Jim Chen Note Added: 0007455
2021-06-17 14:25 (SW) Jim Chen Note Added: 0007485
2021-09-30 10:33 (ALTech) Younkwang Jung Status assigned => closed
2021-09-30 10:33 (ALTech) Younkwang Jung Resolution open => fixed